This is perfectly fine as long as you contact us by phone within 14 days of receipt of the delivery of the product. Please Take Note!! We reserve the right to deduct 15% restocking fee if goods are not received in a reasonable condition or with their original packaging. We have previously had occasions where customers have delivered the items back to us without packaging and these are then damaged in transit. Please be aware Mobelaris items are packaged for European delivery to the highest standards